bidjl's Privacy Policy
Your personal information is extremely valuable to us. bidjl ensures your privacy through SSL encryption and strict data protection measures.
Introduction & Scope
bidjl ("we", "us", "platform") is an online gaming service operated for players in Bangladesh. This Privacy Policy ("Policy") describes how we collect, store, process, share, and protect your personal information when you use our website bidjl.lat and related services.
This Policy applies to visiting our website, creating an account, and using any gaming service. By using our platform, you consent to the terms of this Policy. If you are under 21 years of age or do not agree to this Policy, please refrain from using our services.
We may update this Policy from time to time. Any changes will be reflected on this page and the "Last Updated" date will change accordingly. For significant changes, we will make reasonable efforts to notify you by email.
What Information We Collect
bidjl collects different types of information — some you provide directly, some is collected automatically. The details are outlined below:
2.1 Information You Provide
- Full name, date of birth, and gender
- Contact details: email address and mobile number
- Username and password (stored in encrypted form)
- National ID or passport details for identity verification
- Mobile banking account details (bKash, Nagad, Rocket, or Upay)
- Any information you provide when contacting our support team
2.2 Automatically Collected Information
- IP address and device identity (Device ID)
- Browser type, version, and operating system
- Date, time, and duration of sessions on the website
- Pages visited, navigation paths, and links clicked
- Gaming activity: betting history and win/loss records
- Transaction history and payment-related metadata
2.3 Cookies & Tracking Technologies
We use cookies and similar technologies to keep your session active, remember basic preferences, and analyse platform performance. You can manage cookies through your browser settings, though this may affect some parts of the service.
How We Use Your Information
bidjl uses your information only for legitimate and transparent purposes. The main reasons we use your information are listed below:
3.1 Account Management & Service Delivery
- Creating, maintaining, and securing your account
- Processing deposits and withdrawals
- Providing gaming services and bonus offers
- Determining and delivering VIP program benefits
- Providing customer service and technical support
3.2 Identity Verification & Fraud Prevention
- Verifying age and identity at registration (to ensure the 21+ age requirement)
- Detecting and preventing multiple accounts by the same person
- Taking measures to prevent money laundering and financial fraud
- Monitoring suspicious activity and ensuring security
3.3 Platform Improvement & Communication
- Analysing user behaviour to improve service quality
- Resolving technical issues and upgrading systems
- Informing you about applicable promotional offers and updates (if you have opted in)
- Sending important messages related to responsible gaming
Sharing Information with Third Parties
bidjl never sells your personal information to third parties for commercial purposes. However, in certain specific circumstances we may share information with selected partners:
4.1 Payment Processing
Necessary payment information is shared with mobile banking services such as bKash, Nagad, Rocket, and Upay to complete transactions. These third parties are governed by their own privacy policies.
4.2 Technology Partners
Technology service providers (such as server hosting, anti-fraud systems, and data analytics partners) may access limited information to ensure the secure operation of the site. All such partners operate under strict confidentiality agreements.
4.3 Legal Obligations
Where required to comply with any legal process, regulatory authority request, or court order, we are obliged to disclose the relevant information. In such circumstances we will provide only the information that is strictly required.
4.4 Business Changes
In the event of a business merger, acquisition, or asset transfer, user information may be transferred to the new entity. If such a change occurs, we will notify you in advance.
Data Security Measures
bidjl uses industry-standard technologies and practices to protect your personal information. Our security framework consists of the following layers:
5.1 Technical Safeguards
- SSL/TLS encryption: all data transmission between the website and servers is encrypted
- Stored password encryption: protected by strong hashing algorithms
- Firewall and intrusion detection system: preventing unauthorised access
- Regular security audits and vulnerability assessments
- Secure payment gateway: transaction data protected separately
5.2 Access Controls
- Only authorised personnel have access to the information they need
- Two-Factor Authentication available
- All staff are trained in privacy and data protection
Even so, no digital system is entirely risk-free. If a security breach occurs and it affects your information, we will notify you in accordance with applicable regulations.
Data Retention & Deletion
bidjl does not retain information longer than necessary. The retention period is determined by the type of information and the legal requirements for keeping it:
6.1 Active Account Data
While your account is active, we retain all necessary information. Even after an account is closed, financial and transaction records may be retained for a specified period.
6.2 Applicable Legal Obligations
We are required to retain certain data for defined periods in compliance with anti-money laundering regulations, tax laws, and other applicable rules.
6.3 Data Deletion Requests
Where there is no legal obligation to retain it, you may request deletion of your personal information. To do so, send an email to [email protected]. We will review your request within a reasonable time.
User Rights & Controls
As a user of the bidjl platform, you have the following rights over your own information:
7.1 Right to Access
You have the right to know what information we hold about you and to receive a copy of that information. To make this request, contact [email protected].
7.2 Right to Correction
If the information stored in your account is incorrect or incomplete, you may request that it be corrected. Some information can be updated directly from your account settings.
7.3 Right to Object to Processing
You may opt out of marketing communications. However, your ability to object to data processing that is essential for the operation of the service may be limited.
7.4 Right to Close Your Account
You may request to close your bidjl account at any time. Before the account is closed, you will be given the opportunity to withdraw any outstanding balance through the designated method.
Protection of Minors
bidjl provides services only to individuals aged 21 or over. We do not knowingly collect information from any minor. Age verification is mandatory during the registration process.
If we become aware that a minor has registered on our platform, we will immediately deactivate that account and delete the associated information. If a parent or guardian suspects that their minor child is using our platform, please contact [email protected].
Cookie Policy
Cookies are small text files that your browser uses to maintain effective communication with our website. bidjl uses the following types of cookies:
9.1 Essential Cookies
These cookies are indispensable for the core functionality of the service. They are used to maintain login sessions, store security tokens, and ensure the platform works correctly. Disabling these cookies will prevent the service from functioning properly.
9.2 Functional Cookies
These cookies are used to remember your language preferences and other settings, making each visit more convenient and personalised.
9.3 Analytical Cookies
These cookies help us understand which parts of the platform are used most and where there is room for improvement. The information collected is generally used in aggregated form.
You can manage or reject cookies by changing your browser settings. The method for managing cookies varies between browsers — please refer to your browser's help section for the correct instructions.
International Transfer of Data
Our servers and technical infrastructure may be located in various places. As a result, your information may be processed or stored outside Bangladesh. In such cases, we ensure that data protection standards are properly maintained.
For international data transfers, bidjl ensures appropriate contractual safeguards so that your information remains protected in accordance with the standards set out in this Privacy Policy, regardless of where it is processed.
Policy Changes & Updates
bidjl reserves the right to update this Privacy Policy as needed. Changes will be published on this page and the "Last Updated" date will change accordingly.
If any change materially affects your rights or our responsibilities, we will make reasonable efforts to send advance notice to your registered email. Continued use of the platform after changes have been made will be considered your acceptance of the updated Policy.
If you have any questions or concerns about any part of this Policy, please contact us at [email protected] before the changes take effect.
Contact Us
If you have any questions, concerns, or requests about this privacy policy or the handling of your personal information, please contact the bidjl support team:
We try to respond to your request as quickly as possible. For more details, visit our About Us page or find answers to common questions in the FAQ section.